On a special edition of Chicago Tonight, we take a close look at the CTA’s problem-plagued rollout of its new Ventra payment system. Eddie Arruza will look back at some of the issues and commuter complaints that have occurred over the last two months. Then, CTA President Forrest Claypool, along with his Chief Internal Auditor Andrell Holloway, give the first extensive media explanation of what went wrong and how the myriad of glitches are being addressed. We also hear from a live studio audience of CTA riders about their experiences with Ventra.
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