Lip Sync Survey

Troubleshoot the Problem

If you are having issues with lip sync (sound and video do not match), we would like to help and would like for you to help us as well. When the audio and video are not in sync with each other, please try these four steps:

Change Video Input:

If you have a flat screen television, briefly change the channel or video input, using your remote control. Did that fix the problem?

Yes

Turn off TV:

Turn off the set and turn it back on. Did that fix the problem?

Yes

Change Receiver Channel:

If you have a cable box, converter box or satellite receiver, briefly change the channel on that device. Did that fix the problem?

Yes

Turn off Receiver:

Turn off the cable box, converter box or satellite receiver. Did that fix the problem?

Yes

Questions for You

To help us get a better idea of the source or sources of the problem, please answer the following questions:

Which Channel?:

Please tell us what channel you are watching when you see the problem?

Time of Day?:

What time of day it is when you see the problem?

Which Program?:

What program you are watching when you see the problem?

TV Signal Source?:

How do you receive your television signals (off air, cable, satellite, fiber)?

Service Provider?:

If you receive your television signals over cable, fiber or satellite, who is your service provider?

DTV Information:

If you own a digital television set, what brand (and model number if you know it) is it and about when did you purchase it?

Problem Frequency?:

Are the lip sync problems you have constant or occasional? If occasional, do they occur every day during certain shows, sometimes during certain show or at random?

Other Stations?:

Do you notice the problem on other stations? If so, which ones?

Location?:

Where do you live? (In what part of Chicago or suburb)?

First Name: *

Last Name: *

E-mail: *

Daytime Phone:

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